THE Contact Center Association of the Philippines (CCAP) said its members complied with safety standards, and added that the safety of employees was not endangered after several earthquakes struck the Philippines.
“Based on the monitoring of the Contact Center Association of the Philippines (CCAP), most of our member-companies did not report any untoward incidents during and after the earthquake. Our member-firms also observed safety procedures to ensure the overall safety of everyone in the workplace,” CCAP President Jojo J. Uligan said in a Thursday statement.
“Just like most other businesses that observe safety standards, our member-companies reported having coordinated with their respective building’s Property Management Office, which is tasked to assess any structural damage, after evacuating employees and prior to allowing people to return to their work stations,” it added.
The BPO Industry Employees’ Network (BIEN) has received complaints from BPO workers that their companies did not permit evacuations during the earthquake.
“Keeping business as usual in the midst of this life-threatening situation is not only illegal; it is utterly inhumane,” BIEN said in a post on its website.
BIEN urged the government and companies to suspend operations until buildings are declared safe, considering the risks of aftershocks and an earthquake’s impact on infrastructure.
CCAP said workplaces “remain in a reliable condition, following a recent check after the earthquake. — Janina C. Lim